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Any
time, any day, 24 hours a day, 365 days a year, you can reach
our seasoned specialists who will respond to your requests
and propose and implement solutions tailored to your needs.
To
support your users and information technology staff on a daily
basis and avoid any blockages, Optitech has created a three-pronged
assistance process:
- Telephone
Assistance;
- Remote
Assistance; and
- On-site
Assistance.
A
technician will register the request and ask the right questions
without delay. More often than not, the problem will be solved
immediately. The process is simple, user-friendly and thorough.
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Applications:
In these times, software and applications can change
on a daily basis and the number of functions is increasing
exponentially. The computer world is a heterogeneous
and complex environment where the optimal use of information
technology tools is a key element of an organization's
productivity. Depending on the type of application (office
automation, specialization, Internet, etc.), an assigned
applications specialist will be pleased to help you
solve any problems you might have. Internet-based applications
are given the same level of attention as your organization's
other specialized applications.
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Databases:
We also offer a technical support and help service for
less experienced administrators or when the usual administrator
must be replaced temporarily. This service is a key
component of our Support-DBA product.
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Technical
Expertise:
Our technicians and network administrators bring both
their skills and the experience they have acquired in
the field to every job they do for our clients. Optitech
will guarantee the performance of your systems and equipment;
we know they are your production tools and how important
they are to your profitability.
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The
Team 
